Privacy notice
This is an example privacy notice for an example business. Ornsley IT is not a real company, and this page is placeholder text that shows where a privacy notice would sit on a website like this. It is not legal advice and should not be copied as a real notice.
This notice explains what personal information Ornsley IT collects, why it's used, who it's shared with, how long it's kept and the choices you have. If anything is unclear, email [email protected].
1. Who we are
Ornsley IT provides IT support and managed services to offices and small firms. For the personal information described here, Ornsley IT decides how and why it's used.
- Business: Ornsley IT, an example business
- Address: Unit 4, Example Business Park, Example Town (example address)
- Contact: [email protected], 01234 567 890
2. What we collect and why
When you contact us
When you email, call or message us, we receive your name, contact details, your organisation and whatever you tell us about your enquiry. We use this to reply, to prepare a proposal and to provide any service you ask for.
Enquiry form
The enquiry form on this example website collects your name, email address, phone number if you give it, the service you're asking about and your message. On this example website, the form doesn't send anything: it only shows a confirmation on the page.
Orla, the example support assistant
Orla answers common questions from a fixed list of example answers, inside your browser. On this example website:
- Your chat messages are not sent anywhere and are not stored by us.
- The conversation is kept in your browser's session storage so it stays in place as you move between pages, and is cleared when you close the tab.
- The "leave your details" form only shows a confirmation on the page. Nothing is sent.
Please don't type passwords or other sensitive information into any chat.
When we support your systems
When we provide IT support, we may see personal information held on your devices and accounts, such as names, email addresses and documents, and we keep ticket records showing who asked for help and what we did. We only access your systems to support them, as agreed in writing with your organisation, and your organisation stays in control of that data.
Example client portal
The example client portal on this website uses made-up data. Any changes you make are saved only in your browser's session storage and cleared when you close the tab.
3. Cookies
This example website doesn't set its own cookies and doesn't use analytics or advertising trackers. Its pages load fonts from Google Fonts, so your browser connects to Google's servers when a page loads.
4. Who we share it with
We don't sell personal information. A real IT firm would list the providers it uses here, for example:
- an email and office software provider
- a helpdesk and ticketing system
- remote support and device monitoring tools
- a backup provider
- an accountant or professional advisers
5. How long we keep it
We keep personal information only for as long as we need it. For example: enquiries for as long as it takes to deal with them, ticket records for the length of a support agreement plus a short period afterwards, and financial records for as long as the law requires.
6. Your choices
Depending on where you live, you may have rights to see, correct or delete the personal information held about you, or to object to how it's used. To ask about any of these, email [email protected]. If you're unhappy with how your information has been handled, please tell us first so we can put it right. You may also be able to complain to the data protection authority where you live.
7. Keeping your information safe
We use multi-factor sign-in, encrypted devices, limited admin access and regular backups, and we only access client systems when it's needed to do the work.
8. Changes to this notice
We'll update this notice if the way we handle personal information changes. The date at the top shows when it was last updated.