Ornsley IT managed services
Your whole IT, looked after for one monthly price.
Helpdesk, monitoring, updates, backup, security and new devices for offices and small firms, run by one team that knows your setup. We spot problems early, fix them quietly and tell you what we did.
From£35/user/mo
- Raised by
- Sam Taylor, Finance
- Device
- LAP-014, Windows laptop
- Issue
- Can't sign in after a new phone, multi-factor prompt not arriving
- Status
- Engineer connected, sign-in re-registered
- Time to fix
- 12 minutes
Shown in the client portal and emailed when it's closed. This example uses a made-up person, device and ticket.
Proactive, not break-fix
Others wait for it to break. We keep it running.
With break-fix IT, you call when something has already gone wrong, wait for someone to free up, and pay by the hour while they learn your setup.
A managed plan works the other way round. We document your setup, watch every device and backup, install updates for you and fix most warnings before they turn into tickets. You get one predictable bill and a team that already knows your office.
What's included
Included on every plan
Whichever plan you choose, these come as standard.
Unlimited remote helpdesk
Phone, email and portal support for everyone on the plan, Monday to Friday, 8am to 6pm, with no clock ticking.
Monitoring and alerts
Every laptop, desktop and server reports its health to us: disk space, failed updates, warranty status and warning signs of a failing drive.
Updates and patching
Windows, macOS and common business apps are kept up to date, installed out of hours and checked the next morning.
Antivirus and endpoint protection
Managed protection on every device, with threats checked by an engineer rather than left as a pop-up.
Documentation
Your devices, accounts, licences, Wi-Fi and suppliers written down in one place, so nothing depends on one person's memory.
A monthly report
Tickets, updates installed, backups checked and anything we recommend, in plain language.
Pricing
Pick the plan that fits your office
Priced per user, per month. 12-month agreement, then rolling monthly. Example prices.
Every plan starts with a free IT review, so you know exactly what's covered before you sign.
Essentials
+ one-off onboarding, quoted at the review
For small offices that want reliable support and devices kept up to date.
What's included
- Unlimited remote helpdesk
- Monitoring, patching and antivirus on every device
- Microsoft 365 user and licence admin
Managed
+ one-off onboarding, quoted at the review
For firms that rely on their data and can't afford a lost day.
Everything in Essentials, plus
- Microsoft 365 backup and daily backup checks
- Email security and staff phishing training
- On-site visits when a fix needs hands on site
Managed Plus
+ one-off onboarding, quoted at the review
For growing firms, regulated work and offices with a server or several sites.
Everything in Managed, plus
- Network, firewall and Wi-Fi management
- Out-of-hours cover for urgent problems
- A quarterly IT review and a yearly IT plan and budget
Onboarding is done by Ornsley IT. Before a plan starts we document your setup, install monitoring on every device and fix anything urgent we find. The onboarding fee depends on the size of your office and is quoted at the free IT review.
Hardware and licences? New devices and Microsoft 365 licences are billed separately at the price on your quote, and we can buy them for you. All prices on this site are examples.
A fair-use helpdesk
Remote support is unlimited for normal day-to-day problems. Projects, such as an office move or a new server, are quoted separately before we start.
We check your setup first
At the free IT review we count your users and devices and look at what's already in place, so you start on the plan that fits and know the onboarding cost before you commit.
Onboarding devices and people
From a new laptop to ready on day one
You tell us who is starting
A short form in the portal: name, role, start date and what they need access to.
We order and prepare the device
The right laptop, ordered at an agreed price, then enrolled in device management with security, apps and settings applied automatically.
We create the accounts
Microsoft 365 email, Teams, shared folders, printers and any business apps, with multi-factor sign-in ready to set up.
A welcome call on day one
A short call to sign in, set up their phone and show them how to raise a ticket.
Leavers handled just as carefully
Access removed on the day, mailbox and files kept or passed on, and the device wiped and reissued.
Common questions
Questions about managed IT
What counts as a user?
A person who works for you and uses a computer or a work email account. Their laptop, phone and accounts are covered within their user price. Shared devices, such as a reception PC, are covered too.
Do we have to replace our current IT?
No. We take over what you have, document it and tell you honestly what needs attention. Nothing is replaced without a quote and your agreement.
How do you take over from our current provider?
We agree a start date, collect admin details and passwords securely, install monitoring and check backups in the first week. Most offices notice nothing except a new support number.
Which plan do I need?
That depends on how many people you have, how much your work relies on data and whether you have a server or more than one site. We recommend a plan after the free IT review.
What isn't covered?
Projects such as office moves, new servers or large migrations, plus hardware and licence costs. Each is quoted before we start, so there are no surprise bills.
Do you set up new laptops?
Yes. We order, enrol and set up new devices so they arrive ready to use, and wipe and reissue old ones. See onboarding devices and people.
Can I cancel?
After the first 12 months it's monthly, with 30 days' notice. If you leave, we hand over your documentation, admin access and passwords.
Are these real prices?
No. This is an example website for an example business, so every price, plan and target on it is an example.
What happens to our data?
We only access your systems to support them, under a written agreement with you. Our privacy notice explains how Ornsley IT handles personal information.
Ready when you are
A laptop warns of a failing drive overnight. The replacement is ordered before anyone notices.
Contact
Ask about
managed IT.
Tell us how many people and devices you have and what you use today. We'll come back to you to arrange a free IT review.