IT support & managed services
IT that just
works, so your
team can too. Every day.
Helpdesk support, managed IT, cyber security and backup, Microsoft 365, networks and new devices for offices and small firms. One team that knows your setup and picks up the phone.
Under 15m example target to start work on an urgent ticket.
Cyber security & backupWhat we do
Six ways we keep your office running
IT for offices and small firms. Start with what you need now, and add more as you grow.
Helpdesk & IT support
From£25/user/mo
or £75 an hour, pay as you go
Phone, email and portal support for laptops, phones, printers, accounts and everyday problems, answered by an engineer.
- Mon–Fri, 8am–6pm
- Remote first, on site when needed
- A ticket for every request
Managed IT
From£35/user/mo
+ one-off onboarding
Your whole IT looked after: unlimited helpdesk, monitoring, updates, antivirus and documentation, for one monthly price.
- Three plans to choose from
- Free IT review first
- 12-month agreement
Cyber security & backup
From£9/user/mo
Cyber health check £395
Multi-factor sign-in, email filtering, managed antivirus, staff training and backups that are checked every morning.
- Microsoft 365 backup included
- Quarterly test restore
- Plain-language reports
Microsoft 365 & cloud
From£950
per move, quoted after a review
Email, shared files and Teams moved to Microsoft 365 and set up securely, or your existing setup tidied up.
- Moves done out of hours
- Licences supplied and managed
- Old servers retired safely
Networks & Wi-Fi
From£295
for a site survey
Business Wi-Fi, firewalls, cabling and backup internet lines, designed from a survey and monitored afterwards.
- Installed out of hours
- Guest and staff networks kept apart
- Office moves planned for you
Device onboarding
From£65/device
New laptops and phones ordered, enrolled, secured and set up, so new starters can work from day one.
- Included in managed plans
- Leavers' devices wiped and reissued
- Hardware at an agreed price
On-site visits, projects and out-of-hours work are quoted before we start.
All prices on this site are examples. A "from" price is the lowest price for that service. Your written proposal shows the full price before you agree to anything.
How support works
From first call to fixed
Someone in your office calls, emails or logs a ticket. It's prioritised straight away, an engineer connects remotely or books a visit, and you can follow every step in the client portal until it's closed.
Response times depend on priority. Our example targets are 15 minutes to start on an urgent ticket, such as the whole office being offline, 1 working hour for a normal ticket and 1 working day for planned requests such as a new starter. On a managed plan, monitoring raises many tickets automatically, so problems are often fixed before anyone calls.
Problems we fix
Where IT time slips away
Usually in the same few places. Here is what Ornsley IT puts in place for each one.
Waiting for someone to fix it
A helpdesk that answers the phone, connects remotely and keeps you updated on a ticket until the problem is gone.
Slow, unpatched laptops
Every device monitored and updated out of hours, with failing drives and old machines flagged before they let you down.
A backup nobody has tested
Microsoft 365 and file backups checked every morning, with a test restore every quarter.
Phishing and stolen passwords
Multi-factor sign-in for everyone, email filtering and short training so staff can spot a fake.
New starters without a laptop
Devices ordered, enrolled and set up before day one, with accounts, email and shared folders ready.
IT that lives in one person's head
Devices, accounts, licences, Wi-Fi and suppliers documented in one place, so nothing depends on memory.
See it working
Examples you can try yourself
Click around an example client portal or ask Orla, our support assistant. Everything shown uses made-up example data.
Tickets, devices and visits in one place
An example portal for an example office: open tickets, devices and their update status, scheduled visits and a monthly report.
Orla, the support assistant
Orla answers common questions about support hours, raising a ticket, passwords and our plans. Every ticket is handled by a person.
A monthly report you can actually read
Tickets closed, updates installed, backups checked and threats blocked, with anything that needs a decision at the top.
The portal, Orla and the reports on this site are examples, built for an example business with made-up offices, people, devices and figures. Ask about a free IT review to see what we'd find in your office.
Offices we look after
These are example setups, not real clients. They show the kind of office Ornsley IT supports, so you can picture yours.
An example accountancy office
A busy practice with client data to protect and deadlines that can't slip. Moved from an old server to Microsoft 365 and put on a Managed plan.
An example design studio
A mix of Macs and Windows laptops, big files and people who often work from home. On an Essentials plan with backup added.
An example dental practice
Two surgeries, patient records and imaging equipment that has to stay online. On a Managed Plus plan.
About
Ornsley IT
Ornsley IT looks after the computers, accounts, networks and data of offices and small firms, so the people in them can get on with their work.
The team are support engineers first. We've spent years on helpdesks and in server rooms, and we know that most IT problems come from the same few places: updates nobody installed, a backup nobody checked, a password used everywhere, a router doing too much.
So we fix things properly, write down how your setup works and keep an eye on it every day, whether you're five people in one room or seventy across two sites.
Support is remote first, with on-site visits booked when a fix needs hands on the hardware. Our example office is at Unit 4, Example Business Park, Example Town.
How it works
A clear plan before anything changes
Four steps, from a free review to day-to-day support.
A free IT review
We look at your devices, accounts, backups, security and network, remotely and on site, and ask what gets in the way. It's free, and there's no obligation to go further.
A written proposal
What we found, what we recommend fixing first, the plan that fits and the full price, in writing, before you agree to anything.
Onboarding
We document your setup, install monitoring on every device, check your backups and fix anything urgent, usually within two weeks.
Day-to-day support
Your team calls, emails or uses the portal whenever they need help. We meet each quarter to look at what's coming up.
Taking over from another IT provider? We handle the handover, so your team just gets a new number to call.
Common questions
Questions people ask first
How much does IT support cost?
Managed IT plans start from £35 per user per month, and helpdesk-only support from £25 per user per month. Pay as you go is £75 an hour. All prices on this site are examples, and you get a written proposal before you agree to anything.
What are your support hours?
Monday to Friday, 8am to 6pm, by phone, email or the client portal. Out-of-hours cover for urgent problems can be added, and is included in Managed Plus.
Do you come on site?
Yes, when a fix needs hands on the hardware, for new installs and for office moves. Most problems are fixed faster in a remote session, so we start there.
Can you take over from our current IT provider?
Yes. We agree a start date, collect admin access securely, install monitoring and check backups in the first week. Most people only notice a new support number.
How quickly do you respond?
It depends on priority. Our example targets are 15 minutes to start on an urgent ticket, 1 working hour for a normal one and 1 working day for planned requests.
Do you support Macs?
Yes. We support Windows and Mac computers, iPhones and Android phones, Microsoft 365 and Google Workspace, and the printers and Wi-Fi in your office.
How big a firm do you work with?
Usually offices of 5 to 75 people, in one location or a few. Smaller teams often start with pay-as-you-go helpdesk support.
Is Ornsley IT a real company?
No. This is an example website for an example business. The prices, people, offices, tickets and reports on it are all examples.
Contact
Tell us what
you need.
Support for your office, a free IT review, or help deciding where to start. Send the form, call, email or message us on WhatsApp.