Ornsley IT helpdesk
IT help that picks up when you call.
One number, one email address and one portal for every IT problem in your office. A real engineer picks up, connects to the computer if needed and fixes it, or books a visit if it needs hands on site.
From£25/user/moor £75 an hour
Example prices. Unlimited remote support on a plan, or pay as you go in 15-minute blocks.
What we fix
The calls we take every day
Ordinary office problems that stop people working, and what the helpdesk does about each one.
"I'm locked out of my account"
We check it's really you, reset the password, re-register multi-factor sign-in on a new phone and make sure email, files and Teams all work again before we close the ticket.
"My laptop is slow, or won't start"
We connect remotely, look at updates, disk space, startup apps and health warnings, and fix what we can there and then. If the hardware is failing, we arrange a repair or a replacement.
"The printer, the Wi-Fi or the VPN has stopped"
We check whether it's one person or the whole office, fix the shared problem first and keep everyone updated on the ticket until it's working.
Already have someone in-house?
Keep your IT person. Add a helpdesk behind them.
Plenty of offices have one person who "does the IT" on top of their real job. We can take the day-to-day tickets off them, or simply be the people they call when something is beyond them.
How it works
Every request becomes a ticket you can follow
However you get in touch, the request is logged, prioritised and tracked until it's fixed. These screens are examples with made-up data.
The client portal
See every open ticket, who is working on it and when it was last updated. Approve new starters and device orders in one place.
Orla, the support assistant
Orla answers common questions about support hours and raising a ticket, and points people to the right place. A person handles every ticket.
What's included
Support for people, devices and accounts
Everything an office needs day to day, with clear limits. For the details, see the FAQ.
Day-to-day helpdesk
When you need more
Fewer tickets
Stop problems before you call
On a managed IT plan we monitor every device, install updates out of hours and check backups each morning, so many problems are fixed before anyone notices. Plans from £35 per user per month.
Cost
How much does it cost?
Helpdesk support starts from £25 per user per month for unlimited remote support during office hours. Pay as you go is £75 an hour in 15-minute blocks, with no contract. On-site visits and out-of-hours work are priced separately, and you see the price before we start. All prices on this site are examples.
Common questions
Questions about the helpdesk
How do I raise a ticket?
Call 01234 567 890, email support, or log it in the client portal. If something is urgent, such as the whole office being offline, phone us so we can start straight away.
What are your support hours?
Monday to Friday, 8am to 6pm. Out-of-hours cover for urgent problems can be added to any plan. Tickets raised overnight are picked up first thing in the morning.
How quickly will you respond?
Our example targets are 15 minutes to start on an urgent ticket, 1 working hour for a normal one and 1 working day for a planned request such as a new starter. You'll see the ticket's priority and status in the portal.
Do you support Macs and phones?
Yes. We support Windows and Mac computers, iPhones and Android phones used for work, and the printers and Wi-Fi in your office.
Contact
Ask about
IT support.
Tell us how many people and devices you have, and what usually goes wrong. Already a client and need help now? Call the support line.