NorthOps AI receptionist
Never miss another job because you couldn't get to the phone.
Your NorthOps receptionist answers every call you can't, in your business name, day or night. It takes the details, sorts the urgent from the routine and texts you a summary straight away. We set it up, we look after it, and you get on with the work.
From£149/mo
- Caller
- Sam Taylor
- Number
- 07700 900123
- Postcode
- AB1 2CD
- Job
- Leak under the kitchen sink, water on the floor
- Wants
- A call back today
Sent to you by text and email after the call. This example uses a made-up caller, number and postcode.
Done for you
They give you software. We give you a receptionist.
Plenty of AI receptionists are sold off the shelf. You sign up, type in your details, set up the call forwarding yourself and hope it says the right thing. When it doesn't, that's your problem to fix.
NorthOps works the other way round. We build your receptionist around your business, test it before it takes a single real call, and keep checking it every month. You never have to log in to anything or think about it again.
What's included
Included on every plan
Whichever plan you choose, we set it up for you and look after it every month.
Setup done by NorthOps
We sit down with you, learn your services, prices, areas and call-out rules, and write them in ourselves. The setup fee is quoted on the discovery call, based on size and scale.
Proper onboarding
We set up the call forwarding on your line, run test calls with you, and only go live once you're happy with how it sounds.
Ongoing support
We listen back to real calls and tweak what it says, so it gets better over time instead of going stale.
Your name, your number
It answers as your business and is open about being an AI assistant. You keep your existing number.
Instant summaries
Name, number, postcode, the job and how urgent it is, by text and email after every call.
No VAT on top
The price you see is the price you pay.
Pricing
Pick the plan that fits your calls
All plans have a 3-month minimum, then roll monthly. No VAT.
Every plan is tailored to your call volume and features, so you only pay for what you need.
Receptionist
+ setup fee, quoted at discovery
For sole traders who just need every call caught.
What's included
- Call answering, enquiry capture and instant summaries
- Basic FAQs, and urgent calls passed to your mobile
- Half an hour of support and tuning every month
Receptionist Plus
+ setup fee, quoted at discovery
For busy firms whose diary is the bottleneck.
Everything in Receptionist, plus
- Books jobs straight into your calendar
- An hour of support and tuning every month
Front Desk
+ setup fee, quoted at discovery
For multi-van firms, letting agents and teams with more than one person to route calls to.
Everything in Receptionist Plus, plus
- Connects to your CRM
- Routes calls to the right person or department
- Two hours of support and tuning every month, including a monthly review call
Setup is done by NorthOps. Every plan is set up and tested by us. The setup fee is quoted on the free discovery call, based on the size and scale of your business.
Going over your calls? It keeps answering, so no caller is turned away. Extra calls are 95p, 85p or 75p each depending on your plan, and we'll warn you when you're at 80%. NorthOps isn't VAT registered, so there's no VAT to add.
Calls last up to 5 minutes
Each call is capped at 5 minutes. At 4 minutes the receptionist lets the caller know it needs to wrap up, takes any last details and makes sure you have what you need to call them back.
We check your calls first
On the free discovery call we look at how many calls you get and how long they usually last, so you start on the plan that fits. Your setup fee is quoted then too, based on size and scale, before you commit to anything.
How it works
From free call to first answered call
Free call
We find out how many calls you're missing, how long they usually last and what your customers usually ask, so we can recommend the right plan.
We build it
Your services, prices, areas and rules are written in by us, not scraped off your website, and we set up the call forwarding.
We test it with you
Real test calls before anything goes live. You sign it off.
It goes live
Missed calls divert to your receptionist. You get a summary after every one.
We keep it sharp
Every month we review real calls and fix anything that needs it.
Common questions
Questions about the receptionist
Do I need a new number?
No. We divert the calls you can't answer from your existing number.
Will callers know it's AI?
Yes. It says so up front, then gets on with taking their details.
How long can a call last?
Up to 5 minutes. At 4 minutes the receptionist lets the caller know it needs to wrap up, takes any last details and makes sure you have what you need to call them back.
Which plan do I need?
That depends on how many calls you get and how long they usually last. We check both on the free discovery call and tailor the plan to fit, so you only pay for what you need.
What if it gets something wrong?
You'll see every call in your summaries, and fixing it is our job, not yours.
Do I have to pay for setup?
Yes, there's a one-off setup fee on every plan, because NorthOps does the setup for you: we learn your services, prices, areas and rules, set up the call forwarding, run test calls with you and only go live once you're happy. The fee depends on the size and scale of your business and is quoted on the free discovery call, before you commit to anything.
Can I cancel?
After the first 3 months, it's monthly. Just give us notice before your next month starts.
Do I need to add VAT?
No. NorthOps isn't VAT registered, so the price you see is the price you pay.
What happens to caller data?
Calls are handled under a data processing agreement with you. We'll take you through how callers' details are handled on the discovery call, and our privacy notice explains how NorthOps handles personal information.
Ready when you are
You're out on a job. Your phone rings. Someone else answers it properly.
Contact
Ask about a
receptionist.
Tell us roughly how many calls you get and what callers usually ask. We'll come back to you to arrange a free discovery call.