Available now
Tonbridge Example
Two-bedroom Victorian terrace
Pantile Row
- 2 bedrooms
- 1 bathroom
- Garden
- EPC C
£1,450 pcm
Lettings · Management · Sales in West Kent
Lettings, management & sales.
Done properly.
An independent agency in Tunbridge Wells that lets, manages and sells homes across Tonbridge, Sevenoaks and Maidstone too. One property manager per home, from the first viewing to the deposit return.
- Viewings on weekday evenings and Saturdays
- Gas, electrical and EPC checks booked for you
- Repairs reported online, any time
Tunbridge Wells
Our home office. Regency terraces, Victorian villas and quiet crescents near the Common.
Tonbridge
Family terraces and 1930s semis close to the station, the schools and the Medway.
Sevenoaks
Village houses, oast conversions and commuter homes on the edge of the Weald.
Maidstone
Riverside apartments and town houses, with easy links to the county town.
01 Lettings
Homes to let across West Kent
A small, well-kept list. Every home is checked for safety certificates and a valid EPC before it’s marketed, and tenants pay no agency fees.
Available now
From 1 December
Tunbridge Wells Example
Three-bedroom Regency townhouse
Linden Crescent
- 3 bedrooms
- 2 bathrooms
- Balcony
- EPC D
£2,350 pcm
Pets considered
Sevenoaks Example
Three-bedroom oast conversion
Kiln Yard
- 3 bedrooms
- 2 bathrooms
- Parking
- EPC C
£2,650 pcm
Available now
Maidstone Example
One-bedroom riverside apartment
Medway Wharf
- 1 bedroom
- 1 bathroom
- Lift
- EPC B
£1,050 pcm
Pets considered
Tunbridge Wells Example
Two-bedroom weatherboarded cottage
Wealdbrook Lane
- 2 bedrooms
- 1 bathroom
- Cottage garden
- EPC D
£1,600 pcm
From 15 November
Tonbridge Example
Three-bedroom 1930s semi
Orchard Rise
- 3 bedrooms
- 1 bathroom
- Driveway
- EPC C
£1,850 pcm
Example listings for illustration. Street names and rents are examples. Holding deposit capped at one week’s rent; tenancy deposit normally capped at five weeks’ rent.
02 Sales & valuations
Selling, or wondering what your home could let for?
Book a free, no-obligation valuation. One of our valuers visits, walks round the home and gives you a figure with the comparable sales or lets behind it.
- 1
Valuation
A sales or rental figure, with the local evidence set out in a written follow-up.
- 2
Presentation
Professional photography, floor plans and a description written by someone who has been inside.
- 3
Viewings
Accompanied viewings, including evenings and Saturdays, with feedback the same day.
- 4
Offer to keys
We qualify buyers and keep the chain moving, with regular updates until completion.
Book a valuation
Takes a minute. We’ll confirm a time with you.
03 Landlord services
Three ways to let, one standard of care
Choose how much you’d like us to handle. Every level includes full referencing and right to rent checks.
For hands-on landlords
Let only
We find the right tenant and draw up the tenancy. You take it from there.
- Rental valuation and marketing
- Accompanied viewings
- Referencing and right to rent checks
- Tenancy agreement and move-in
- Deposit registered in a government-approved scheme
One-off fee when the tenancy starts
For steady income
Rent collection
Everything in Let only, plus the rent arrives on time and the paperwork is done for you.
- Everything in Let only
- Monthly rent collection
- Prompt chasing of late payments
- Clear monthly statements
- Annual summary for your tax return
Monthly fee, a share of the rent collected
For landlords who live further away
Fully managed
Your property manager looks after the home and your tenants, so you don’t have to.
- Everything in Rent collection
- Repairs through vetted local contractors
- Gas, electrical and EPC checks booked and tracked
- Regular inspections with photo reports
- Check-in, check-out and deposit returns
- Out-of-hours line for emergencies
Monthly fee; contractor invoices passed on at cost
What we keep on top of
For managed homes we diarise, book and file every certificate. In general terms:
- Gas safety
- A yearly check by a Gas Safe registered engineer, with a copy for tenants.
- Electrics (EICR)
- Inspected and tested at least every five years in England.
- EPC
- A valid Energy Performance Certificate that meets the minimum rating.
- Alarms
- Smoke alarms on every storey, and carbon monoxide alarms where needed.
- Deposits
- Protected in a government-approved scheme, normally within 30 days.
- Right to rent
- Checked for every adult occupier before the tenancy starts.
General information, not legal advice. Rules change; see gov.uk/renting-out-a-property for the latest.
04 Tenants
Report a repair, any time
If you rent a home we manage, tell us what’s wrong here or through Wren. No heating, no hot water and leaks are always treated as urgent.
Smell gas? Don’t use this form. Leave the property and call the National Gas Emergency Service now on 0800 111 999. If anyone is in danger, call 999.
Your deposit
Every deposit we take is protected in a government-approved tenancy deposit scheme, and we give you the details in writing. At the end, it’s returned after check-out, less any agreed deductions.
Right to rent
Before a tenancy starts, we check the right to rent of every adult who’ll live in the home. It’s the same check for everyone, usually by share code or original documents.
No tenant fees
You pay rent, a holding deposit of up to one week’s rent, and a tenancy deposit. No referencing or admin fees, ever.
Need independent advice?
We can’t give legal advice. For questions about notices, evictions, disputes or your rights, these free services can help:
05 How it connects
From your enquiry to our desk, without retyping
Every form on this site becomes one record in the agency’s back-office system, ready for the right person to act on. Wren, the optional chat assistant, feeds the same records.
You get in touch
Website forms
Valuations, repairs, contact
Wren (optional)
Chat bookings and repair reports out of hours
Sorted into records
Enquiries
Valuation requests, landlord and buyer questions
Maintenance jobs
Address, category, urgency, photos; urgent ones flagged
Bookings
Viewings and valuation appointments with preferred times
In the back office
Hollowmead back office
- Team inbox with each enquiry assigned
- Contractor job board, sorted by urgency
- Shared diary for viewings and valuations
- Updates to landlords and tenants
- Captured once. Details are collected in a consistent format, so nothing is lost in an inbox.
- Routed automatically. Repairs go to the job board, bookings to the diary, enquiries to the right person.
- Followed through. Everyone can see what’s open, what’s urgent and what’s done.
On this example site nothing is sent anywhere: the forms and Wren show what would be captured and where it would go.
06 About us
A local agency that answers the phone
Hollowmead was started by people who had rented, let and sold in West Kent themselves, and wanted an agency that explained things clearly and did what it said.
- Plain English. Agreements, fees and timelines explained before you sign.
- Small portfolios. Each property manager looks after a manageable number of homes.
- Local contractors. Vetted tradespeople we know by name, across all four towns.
The team
Eleanor Hartley
Founder & director
Fifteen years in West Kent lettings Example. Still does valuations every week.
Tom Ashby
Head of lettings
Matches homes with tenants and keeps viewings running on time.
Priya Nandakumar
Senior property manager
Looks after managed homes, inspections and compliance.
Sam Okafor
Sales & valuations
Prices homes from recent local sales and keeps them moving to completion.
Hannah Clarke
Maintenance coordinator
Runs the job board and gets the right contractor out, fast.
Team members are examples, not real people.
07 Reviews
What landlords and tenants say
Example reviews, written for this example site.
★★★★★
“Fully managed has been exactly that. When the boiler failed in January, a heating engineer was there the same afternoon and I only heard about it once it was fixed.”
★★★★★
“Reported a leak at 10pm through the chat. It was marked urgent, and a plumber called first thing. Our deposit came back in full, with no fuss.”
★★★★★
“Sam’s valuation was realistic rather than flattering, and the house sold within the month at that figure. Clear updates the whole way.”
★★★★★
“I have three flats with Hollowmead. Statements are clear, certificates are always booked ahead of time, and the fees were set out in writing before I signed.”
★★★★★
“Friendly, quick to reply and genuinely helpful when we moved from London. The right to rent check took five minutes with a share code.”
How much are your landlord fees?
Our fees are quoted on request, in writing, before you commit. They depend on the service level (Let only, Rent collection or Fully managed) and on the property.
Do tenants pay any fees?
No agency fees. Tenants pay rent, a refundable holding deposit (capped at one week’s rent) and a tenancy deposit (normally capped at five weeks’ rent), plus a few permitted payments such as replacing a lost key.
Where is my deposit held?
In a government-approved tenancy deposit scheme. We tell you which one and give you the prescribed information in writing. See gov.uk/tenancy-deposit-protection.
What counts as an urgent repair?
No heating, no hot water and leaks are always urgent. Anything unsafe, such as exposed wiring or a door that won’t lock, is an emergency: call our out-of-hours line, 01892 000009. If you smell gas, call 0800 111 999 first.
Can you help with a dispute or a notice I’ve received?
We can’t give legal advice. For independent help, contact Shelter or read the guidance at gov.uk/private-renting.
09 Contact
Come and say hello
Office
Hollowmead Lettings & Property00 Example Parade
Tunbridge Wells, Kent
TN1 0XX
Opening hours
| Mon to Fri | 9:00 to 17:30 |
|---|---|
| Saturday | 9:00 to 13:00 |
| Sunday | Closed |
Send us a message
We reply within one working day.