Engineers on call now across Ashford
Leaking pipe or broken boiler? Call Kestrel.
Family-run plumbers and heating engineers in Ashford and the nearby villages since 2009 Example. Leak repairs, boiler installs and servicing, radiators and heat pumps.
- 4.9/5 from 380+ reviews Example
- 12-month workmanship guarantee
What we do
Repairs, installs and servicing.
Six kinds of job, from a dripping tap to a new heating system. Pick one and the quote form opens with it filled in.
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Emergency plumbing
Burst pipes, major leaks and overflowing tanks. We isolate the water, repair or replace the damaged section and write up a photo report for your insurer.
- Leak isolation
- Pipe repairs
- Insurance reports
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Boiler installation
Combi, system and regular boilers fitted with smart controls, a magnetic filter and up to a 10-year manufacturer warranty.
Get a quote -
Boiler service & repair
Annual servicing, flue and safety checks, and fault-finding on all major makes, with a written service record each visit.
Book a service -
Central heating
Cold spots, noisy pipes or slow radiators? Power-flushing, balancing, new radiators and full system upgrades.
Warm up your home -
Bathrooms & general plumbing
Taps, toilets, showers, cylinders and leak tracing — plus complete bathroom plumbing for refits and new builds.
Request a visit -
Heat pumps & smart controls
Air-source heat pumps, hybrid systems and smart thermostats, with a heat-loss survey before we recommend anything.
Ask for advice
About us
A local team with our name on the van.
Kestrel started with one engineer and one van in 2009. It’s still family-run, and when you call, one of us answers, not a call centre.
- Stocked vans carrying common boiler parts, valves and fittings for the makes we service most.
- Neat, hidden pipework — clipped, insulated and tested, not just “working”.
- Employed engineers, never anonymous subcontractors.
Why Kestrel
Qualified, insured and accountable.
Registrations you can check on the doorstep, and the figures we track on every job.
- Years serving Ashford Example
- 17
- Boilers fitted in 2025 Example
- 140
- Jobs completed Example
- 2,400+
- First-visit fix rate Example
- 92%
Accreditations Example
- Example Gas Safety Register
- Example Approved Boiler Installer
- Example Water Regulations Approved
- Example Kent Trusted Trader
- Example £5m Public Liability
- Example Heat Pump Installer
All badges on this page are examples for an example business and do not represent real registrations or memberships.
Tell us the problem
Call or send the quote form. A few questions, and a photo of the boiler or leak, often lets us diagnose it over the phone.
Get a fixed price
You’ll know the cost before we start, in writing. No hourly rate, so the invoice matches the quote.
We do the job
On the agreed day, by the engineer who quoted where possible, with a text when they’re on the way.
Paperwork & follow-up
Gas safety record, warranty registration and photos emailed to you, then a call a week later to check.
Reviews Example
Loved by neighbours across Ashford.
All reviews on this page are examples, written for this example site.
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“Pipe burst under the kitchen floor at 11pm on Christmas Eve. Dan picked up on the second ring, talked me through finding the stopcock, and was with us in 50 minutes. Calm, kind and spotless work.”
Helen R. -
“New combi fitted in a day. The quote was exactly what we paid, and they explained the smart thermostat properly.”
Marcus O. -
“Finally found someone who turns up when they say. Annual service booked for life.”
Priya S. -
“Power-flushed our old system and the upstairs radiators are hot for the first time in years. Honest advice, no upsell.”
James & Tom -
“We manage twelve rental flats and Kestrel handles all of them. Clear reports, photos, and fair invoices every time.”
Amara L. -
“Needed a part ordering so it took two visits, but they kept me updated throughout and didn’t charge for the second trip.”
Graham W.
Service area
Based in Ashford, covering 15 miles around.
Our vans are spread across the borough so there’s usually an engineer close by. Not sure if we reach you? Check your postcode.
Towns & villages we cover
- Ashford
- Kennington
- Willesborough
- Kingsnorth
- Great Chart
- Wye
- Charing
- Pluckley
- Bethersden
- Hamstreet
- Smeeth
- Challock
- Godmersham
- Tenterden
- Aldington
- Westwell
Free, no-obligation quote
Tell us what you need. We’ll reply today.
Most quotes are back within two working hours. For anything urgent — leaks, no heat, no hot water — please call instead.
Urgent? Skip the form01234 567 890- [email protected]
- Office: 01234 567 891
- Office Mon–Fri 8am–6pm, Sat 9am–1pm
Emergency line 24/7
Thanks — request received!
Example only: nothing was sent. On a live site, our team would now reply within two working hours.
FAQ
Good questions, straight answers.
Can’t see yours? Call the office on 01234 567 891 or email [email protected].
Do you charge a call-out fee?
For booked work, no. For out-of-hours emergencies we quote a fixed attendance price on the phone before we set off, so you can decide with all the facts.
How quickly can you get to an emergency?
Within Ashford we typically arrive in around an hour; outlying villages may take a little longer. We’ll give you a realistic time when you call and text when the engineer is on the way.
Are your engineers gas-safety registered?
Yes — every engineer who works on gas appliances carries their registration card, and you’re welcome to check it on arrival. (On this example site, registration details are examples, not real.)
How long does a new boiler installation take?
A like-for-like combi swap is usually done in a single day. Moving the boiler or converting from a system to a combi typically takes two to three days.
Do you offer finance on boilers?
We can spread the cost of larger installations over monthly payments, subject to status. Ask for a finance illustration with your quote.
Do you work with landlords and letting agents?
Yes. We provide annual gas safety certificates, priority call-outs for tenants and photo reports for every visit.
What guarantee do I get?
All our workmanship is guaranteed for 12 months. New boilers also come with the manufacturer’s warranty — up to 10 years on selected models when serviced annually.